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Shipping & Delivery

Germany & Europe delivery

Free Shipping within Europe for all Alchemy Crystal Singing Bowls in stock. 

It usually takes 2-4 working days (Monday - Friday). After we made your order ready for shipping we will provide you with a tracking number from UPS. And you will also receive an e-mail on the day of delivery with the option to change the estimated delivery window. 

If your order is bespoke and we do not have what you require in stock you may be charged extra for delivery and the timescale will vary. 

International Shipping

We ship all over the world. Cost of shipping for international orders is calculated based upon the weight and destination of your order. Please get in touch for a quote

 

Returns

To ensure that the Crystal Singing Bowl you choose is right for you, we offer a free advisory service, audio and visual recordings. If you are unsure if this process is sufficient for you to determine what you like to purchase, you may book an in person appointment at our Alchemy Studio in Munich, to play the bowls before you commit to order. We are unable to offer a returns policy if you change your mind unless by prior arrangement with us before order. This does not affect your statutory rights if the bowl damaged or broken upon arrival.

FAULTY OR INCORRECTLY SUPPLIED ITEMS

If an item is received in a damaged condition, or if the item you have received is not the one you ordered, please contact us immediately via Mail hello@alchemybwol.studio 

We will organise the return for you.  Please check the packaging as soon as you take delivery of the item and do not sign for the item if the packaging is damaged in anyway until you have checked the contents.  Please open the box whilst the courier is present and only sign for the item if your order is complete and intact.  

Frequently Asked Questions

Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.